Returns & claims
Buyer protection on every order — here's how it works.
The 24-hour protection window
Every Dabchy order comes with buyer protection. Once your order is delivered, you have 24 hours to check the item and report any problem. After that window closes, the order is considered accepted and the seller's payout is released.
What you can report
- Item not as described — different size, color, brand or condition than listed.
- Item arrived damaged — including damage caused in transit.
- Wrong item received — you got something other than what you ordered.
- Item never arrived — delivery is marked complete but you haven't received it.
How to open a claim
1Open the orderGo to your orders in the Dabchy mobile app and open the delivered order.
2Report a problemTap "Report a problem", pick a reason and add photos that show the issue.
3We review itOur team reviews the claim within 2 working days and may contact both sides.
4ResolutionIf the claim is approved, you get a refund or a return is arranged with the courier.
What's not covered
- Problems reported after the 24-hour window.
- Fit issues when the listed size was accurate ("it doesn't suit me").
- Normal wear consistent with the condition described in the listing.
💡Demo content. This policy is placeholder copy and will be replaced with the final terms before launch.